Effective date: 31st day of May, 2020
www.leanonmetraining.com (the “Site”) is owned and operated by Lean On Me Training Limited. Lean On Me Training Limited is the data controller and can be contacted at:
paul@leanonmetraining.com
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63-66 Hatton Garden, Floor 5, Suite 23, London, EC1N 8LE
Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:
- The personal data we will collect;
- Use of collected data;
- Who has access to the data collected; and
- The rights of Site users.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
Consent
By using our Site users agree that they consent to:
- The conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: Contacting the Data Protection Officer.
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data of users in the EU:
- Users have provided their consent to the processing of their data for one or more specific purposes; and
- Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: We cannot provide our services.
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
- If the law requires it;
- If it is required for any legal proceeding;
- To prove or protect our legal rights; and
- To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
Password protected files
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as a User
Under the GDPR, you have the following rights:
- Right to be informed;
- Right of access;
- Right to rectification;
- Right to erasure;
- Right to restrict processing;
- Right to data portability; and
- Right to object.
Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our data protection officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our data protection officer here:
Paul Cooper
paul@leanonmetraining.com
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Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office in the UK.
Contact Information
If you have any questions, concerns or complaints, you can contact our data protection officer, Paul Cooper, at:
paul@leanonmetraining.com
TERMS OF SERVICE
The Terms and Conditions set out below and our Privacy Policy together constitute the legal agreement between you and Lean On Me Training Limited relating to the provision of training courses.
Acceptance of booking and invoicing
Lean On Me Training Limited has the right to not accept a booking.
If a booking request is made using the Lean On Me Training Limited website, you will receive an automatic email confirming we have received your booking request. All bookings are subject to availability.
A booking should only be deemed to be accepted when Lean On Me Training Limited issues an invoice in respect of the booking.
Course fee and payment
Public courses: The fee to attend a public course must be paid in full before the date of the course.
For bookings placed by private individuals and customers outside the UK, payment is due at the time of booking – please note that we do not accept international bank fees.
Lean On Me Training Limited has the right to refuse an attendee entry to the presentation if the course fee is not paid before the date of the course.
In-house courses: In-house courses will be invoiced after the course date, when final attendee numbers and expenses are confirmed. Payment is due within 14 days of the invoice.
Cancellations
The customer must advise Lean On Me Training Limited of a cancellation in writing.
If a customer does not advise of a cancellation in writing before the date of the course presentation, the full course fee will be payable.
If a customer cancels a booking 14 calendar days or more before the date of the course, 50% of the course fee will still be payable.
If a customer cancels a booking less than 14 calendar days before the date of the course,100% of the course fee will be payable.
Transfers
If a delegate can no longer attend a course date, they can nominate another person to attend the same course date in their place if notification is received 14 calendar days before the course date. This will incur no charge.
If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date.
If a delegate can no longer attend and they advise us less than 14 calendar days before the course date, 100% of the course fee will be payable.
Cancelled courses
Lean On Me Training Limited has the right to cancel a course after acceptance of delegates. Where possible, alternative dates will be offered, and delegates may transfer onto alternative courses at no cost. In the event that no alternatives can be provided, Lean On Me Training Limited will reimburse any course fees paid minus the cost of course materials which may have been already provided prior to cancellation. Lean On Me Training Limited’s liability will be limited to the value of the course fees paid.
In-house – Cancellations
If the client chooses to cancel an in-house course 7 calendar days or less before the course date – 50% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred by the presenter.
If the client chooses to cancel an in-house course 30 calendar days or less before the course date – 25% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred by the presenter.
If the client chooses to cancel an in-house course more than 30 calendar days before the course date – any non-refundable expenses or development costs already incurred by the trainer are due.
Personal data
Any personal data supplied by the customer can be processed by Lean On Me Training Limited on the legal basis and for the purposes set out in the Privacy Policy